The Hart Difference
“The biggest strength of Hart is the quality of the Hart personnel. The equipment is good, but the people are head and shoulders above the rest of the industry.“
Tom Bride, Executive Director, City of Peoria, Illinois
An election is a high-stakes endeavor. Hart’s 100+ years of dedication to ensuring the sanctity of the vote alongside our customers means we are a knowledgeable partner in the trenches. Whether delivering ballots from a horse-drawn cart, delivering the first direct record electronic (DRE) voting machine to the market, or introducing the all-new Verity Voting system, one constant is Hart’s culture of exceptional customer service. Perhaps this is why Hart’s growth has been organic, unlike that of other election solution providers. Our customers choose to do business with Hart.
Off-the-Charts Customer Satisfaction
Our customers—including some of the largest jurisdictions in the U.S.—tend to stay with us. Hart’s customer satisfaction ratings are the highest in the industry. In our 2017 Customer Satisfaction Survey, 95 percent of Hart customers rated our service as excellent or above average and 93 percent said they would recommend us to an industry colleague. We believe it is even more telling that 100 percent of customers who switched to Hart from another vendor gave top marks for service. Jurisdictions see the difference in our industry leading implementation processes, project and change management methodologies, training expertise, and service and support practices.
Innovative Technology Leadership
Hart’s drive to help solve our customers’ most difficult challenges has led to a history of technology innovation. When we introduced the first certified digital ballot scanner and the award winning, calibration-free DRE to the market, we were looking for not just new — but better tools for delivering successful elections. With Verity, we have re-imagined how technology can best serve the election process. Listening to state and local election officials, advocacy groups and recognized experts, we built Verity for usability, adaptability and transparency. Verity’s future-proof design protects our customers’ technology investments. In the ever-changing landscape of elections, it pays to partner with an innovator.